Paperport 9 all of a sudden cannot OCR?
By Cathy Margolin, Reviews Editor
Yes, I do have the newer version of
Scansoft's Paperport 11 loaded on my Vista 64 bit computer, but I still like
to use the Paperport 9 that I have loaded on a workhorse Windows XP computer. All
of the sudden it quit being able OCR a document- to drag a scanned
document into Word and read each character, so I can edit the document in
The message I
would get was:
error incurred in external ink module EZText.g32. The OCR server is unable
to process the document". This was using Windows XP with SP3
I tried uninstalling the
Word 2007, Word 2003 from Paperport and reinstalling. I uninstalled
Paperport 9 and reinstalled it. All to no avail.
Turns out that Windows XP does not like the file format used (with the newer
Service Packs), so the work-around, is to set
Data Execution Prevention
(click to go to Microsoft
for a definition) to allow an exception. DEP "performs
additional checks on memory to prevent malicious code from running on a
To let Paperport 9 OCR work under this
new tighter security, you need to add Paperport 9 as an exception.
Click on Control Panel, if in Classic
View, select System, or if in Category View, select Performance and
Maintenance, then System.
Click on the Advanced tab, under Performance at the top,
Select the Data
Execution Prevention tab. Select the "Turn on DEP for all programs
and services except those I select" button. Click Add. Browse to
Files\Scansoft\Paperport directory and select the file PaprPort.exe,
and hit Open. Hit the Apply button in the lower left to apply
the changes. Hit Ok, then Ok. Then close the Control Panel.
I would always suggest a re-boot to make certain the change takes before
trying the OCR again.
I also found the same
problem with ACDSee 8.0 and had to allow this also as a DEP exception.
Another problem solved!